IT Service Management Consulting
IT Service Management consulting aids businesses in aligning their IT processes with their goals and objectives.
Livyoung realtech has years of experience in IT Service Management and can provide ITSM consultation and implementation services to enterprises of any size and industry.
Contact Us
ITSM consultants at Livyoung Realtech include:
Livyoung Realtech is one of the ITSM platforms we use.
Provide ITIL consulting services, which entails matching ITIL best practices to our clients' requirements.
Based on the ServiceNow® and Jira platforms, propose the best solution for your difficulties.
Customize the platforms to fit your company's needs.
Challenges We Solve
Companies may face plentiful ITSM-related challenges. They can be general or specific. But regardless of that, we can help you tackle any of them, for instance:
Inefficiency of IT support across distributed business units
An ITSM solution will speed up IT support activities across a distributed IT environment by providing a single view of IT processes and infrastructure.
Complexity of monitoring vendors’ performance
Our staff can set up a vendor assessment feature that makes evaluating and ranking vendors simple, convenient, and compliant with your company’s operations.
In this manner, you can benefit from greater monitoring and ensure that the IT services you provide to users are of excellent quality.
Failure to manage multiple IT service vendors with different SLAs and overlapping areas of responsibility
Integrating your ITSM system with that of your suppliers, as well as customizing Service Level Management functionality and designing separate task workflows for different providers, can all assist your firm manage many vendors successfully.
With our ITSM knowledge, your company can deal with overlapping areas of responsibility by establishing systematic problem management and paying extra attention to finding the root cause.
Inability to assess IT employees’ performance
We can assist you in measuring KPIs for IT employees, assignment groups, and regional units using the information on IT employee performance.
It will make it easy to see and react to performance patterns.
Disorganization of Financial management for IT services
You may obtain visibility into IT service expenses, identify the sources of IT costs, and determine whether they stay under budget using the Financial Management capability integrated into your ITSM solution.
Lack of preventive efforts in IT service management
Our experts can help your IT support investigate and dig out the causes of such incidents, preventing them from happening again, by planning and implementing Problem Management.
They can also implement and optimize Event Management to assist your ITSM specialists in monitoring the health of your IT infrastructure, uncovering alarming events, and preventing outages caused by these events.
Problem and Event Management will help you achieve both high IT service availability and cost-effectiveness.
Difficulty in solving ITSM problems caused by merges and acquisitions
We can assist you with importing individuals, groups, corporations, departments, and locations into your instance, allowing you to easily handle mergers and acquisitions.
We can undertake essential migrations or integrations to build a balanced ITSM-ecosystem for your companies if the scope of mergers or acquisitions needs to be expanded.
How Our IT Service Management Consulting Works
There are 4 major ITSM consulting models at ScienceSoft: one-time consultation, helping you to choose a platform, implementation services, and ongoing improvements.
One-time consultation: You show us your ITSM-related problem – we solve it. For instance:
Your company needs to process changes caused by outsourcing or insourcing particular IT services
We can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management, and implement different workflows for different service units.
Your IT support is suffering from a low user satisfaction rate
Our ITSM consultants can help you enhance users’ satisfaction by revealing the potential of service portals and Knowledge Management or setting up satisfaction surveys.
Choosing a platform
We’ll help you choose the proper platform to meet your goals once you’ve decided to include ITIL practices and an ITSM strategy into your company’s procedures. We begin by determining your needs.
Following that, we evaluate a variety of platforms and select the solution that best meets your needs and objectives.
ITSM platform implementation
If you’ve come as far as adopting a particular ITSM system but you aren’t satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements. Here’s what we do:
- Clarify your needs and aims
- Jointly spell out your requirements
- Implement your functionality
- Support your system
Ongoing improvements
The fine-tuning of IT services is a continuous process, which is why it’s common to work in cycles to identify weak spots and eliminate them.
Using this four-phase course of action, we can help you improve your IT services on a constant basis:
- Identifying a weak spot that needs improvement
- Drawing up and implementing a detailed solution
- Staying tuned in case you have any other problems
- Comparing expectations with actual results
We’re just a call away!
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